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Agero – Jaguar and Land Rover Update
stephen
2013-03-06T19:07:57-07:00
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1. What is the Manufacturer’s recommended carrier deck retention method for all Jaguar and Land Rover Luxury Vehicles?
a.) Retain vehicle with J-Chains, V Bridle, and the winch
b.) 8 Point Tie Down Kit
c.) Place unit in Park, Set Park Brake, and drive slowly if close to the service facility
d.) Any of the above is an acceptable method
2. True/False – A flat blade screwdriver is an acceptable tool to use for removing the interior trim panels of Jaguar and Land Rover Luxury Vehicles
True
False
3. The Park Override mechanism can be found under the hood of which Jaguar platform?
a.) The Jaguar XK
b.) The Jaguar XJ
c.) The Jaguar XF
d.) All Jaguar All Wheel Drive platforms
4. Vehicle Inspection Forms should be completed on what vehicles?
a.) Every vehicle
b.) Only those vehicles with prior damage
c.) Only those vehicles damaged by the service provider
d.) Jaguar vehicles only
e.) Land Rover Vehicles only
5. True/False – Wheel Lift towing of Jaguar and Land Rover Luxury Vehicles is an acceptable alternative when a Flatbed/Carrier is not available.
True
False
6. When jumpstarting the Jaguar XF the proper jump lead connections are:
a.) Positive lead to vehicle’s positive battery terminal
Negative lead to vehicle’s negative battery terminal
b.) Positive lead to vehicle’s positive battery terminal
Negative lead to chassis grounding lug located in the trunk
c.) Positive lead to vehicle’s positive battery terminal
Negative lead to the spare tire retainer nut
d.) At the positive and negative jump terminals located under the hood.
7. When jumpstarting the 2013 Jaguar XJ the proper jump lead connections are:
a.) Positive lead to vehicle’s positive battery terminal
Negative lead to vehicle’s negative battery terminal
b.) Positive lead to vehicle’s positive battery terminal
Negative lead to chassis grounding lug located in the trunk
c.) Positive lead to vehicle’s positive battery terminal
Negative lead to the spare tire retainer nut
d.) At the positive and negative jump terminals located under the hood.
8. When jumpstarting the 2012, and model years prior, Jaguar XJ the proper jump lead connections are:
a.) Positive lead to vehicle’s positive battery terminal
Negative lead to vehicle’s negative battery terminal
b.) Positive lead to vehicle’s positive battery terminal
Negative lead to chassis grounding lug located in the trunk
c.) Positive lead to vehicle’s positive battery terminal
Negative lead to the spare tire retainer nut
d.) At the jump positive and negative jump posts located under the hood.
9. When jumpstarting the Land Rover Range Rover the proper jump lead connections are:
a.) Positive lead to vehicle’s positive battery terminal
Negative lead to vehicle’s negative battery terminal
b.) Positive lead to vehicle’s positive battery terminal
Negative lead to chassis grounding lug located in the trunk
c.) Positive lead to vehicle’s positive battery terminal
Negative lead to the spare tire retainer nut
d.) At the jump positive and negative jump posts located under the hood.
10. True/False – It is acceptable to drag a Jaguar or Land Rover Luxury vehicle onto a carrier deck, while still locked in park, provided you use the tow eyelet or frame mounted tow hook.
True
False
11. On All Wheel Drive vehicles, the Emergency Park Release handle can be found stored:
a.) In the center console
b.) Under one of the front seats
c.) In the trunk inside the Pre Delivery Inspection pack
d.) Under the hood
12. True/False On Jaguar vehicles, where jumpstarting is performed directly at the battery, the Manufacturer recommends use of both of the battery’s terminals for jump lead connections.
True
False
13. The correct installation of the Tow Eyelet is:
a.) Insert clockwise until fully seated in the bumper beam
b.) Insert clockwise until fully seated and back off one half turn
c.) Insert counterclockwise until fully seated in the bumper beam
d.) Insert counterclockwise until fully seated and back off one half turn
14. The Emergency Park Override mechanism for the Jaguar XF Rear Wheel Drive can be found:
a.) In the center console under the small removable pen tray
b.) Under the small trim panel between the cup holder and center console
c.) Under the cup holder and accessed by removing cup holder and the T-20 Torx screw in the plastic trim cover
d.) Under the cup holder and accessed by removing both cup holders and popping out the plastic trim cover
15. The Emergency Park Override mechanism for the Jaguar XJ Rear Wheel Drive can be found:
a.) In the center console under the small removable pen tray
b.) Under the small trim panel between the cup holder and center console
c.) Under the cup holder and accessed by removing cup holder and the T-20 torx screw in the plastic trim cover
d.) Under the cup holder and accessed by removing both cup holders and popping out the plastic trim cover
16. The Emergency Park Override mechanism for the Land Rover Range Rover can be found:
a.) In the center console under the small removable pen tray
b.) Under the small trim panel between the cup holder and center console
c.) Under the cup holder and accessed by removing cup holder and the T-20 torx screw in the plastic trim cover
d.) Under the cup holder and accessed by removing both cup holders and popping out the plastic trim cover
17. The Emergency Park Override mechanism for the Jaguar XK can be found:
a.) In the center console under the small removable pen tray
b.) Under the small trim panel between the cup holder and center console
c.) Under the cup holder and accessed by removing cup holder and the T-20 torx screw in the plastic trim cover
d.) Under the cup holder and accessed by removing both cup holders and popping out the plastic trim cover
18. How does Agero recommend the connections to tow eyelets and/or frame mounted hooks be made?
a.) Directly to the eyelet/frame hook with the winch line hook
b.) Using a short endless loop between the eyelet/frame hook and the winch line hook
c.) Using a small chain between the eyelet/frame hood and the winch line hook
d.) Any of the above are recommended
e.) None of the above are recommended
19. True/False – The mechanical key blade can be used in the lock cylinder on the trunk/deck lid of the Jaguar XJ to gain access to the trunk.
True
False
20. True/False – Jump starting the 2012, and prior model years, Jaguar XJ from the terminals under the hood can lead to serious electrical damage to the vehicle.
True
False
21. True/False – The start/stop battery in the Jaguar is not intended for jump-starting the vehicle.
True
False
22. What is the Manufacturer’s preferred method for closing the hoods on Jaguar and Land Rover Luxury Vehicles?
a.) Close hood to secure safety latch then place both hands on hood 12 to 24 inches apart and briskly push down to close.
b.) Take hood by safety latch and swiftly “throw” it closed. If the hood does not completely latch place both hands on hood 12 to 24 inches apart and briskly push down to close.
c.) Take hood by safety latch and swiftly “throw” it closed. If the hood does not completely latch reopen and attempt the closing procedure again.
d.) None of the above is recommended methods.
23. The best method for gaining entry into Jaguar and Land Rover Luxury Vehicles when the key fob battery has gone dead is:
a.) With a “slim Jim”.
b.) With a “Big Easy” or similar long reach tool.
c.) Using the mechanical key blade found inside the fob.
d.) By replacing the battery in the fob.
e.) C and D are both viable options.
24. When operating a tow truck on the highway you should use the controls:
A) The controls closest to you when you get out of the tow truck.
B) On the traffic side of the truck.
C) On the side of the truck that the local Newspaper is on.
D) On the Non-traffic side of the tow truck.
25. True/False - Additional cribbing may be needed while loading and unloading low clearance vehicles?
True
False
26. True/False - Always check the back of the vehicle for clearance while loading and unloading a vehicle, especially the exhaust tips.
True
False
27. When arriving on scene you should always greet the customer and:
A) Give them a high five.
B) Tell them you are in a hurry.
C) Hand them a business card.
D) Don’t say a word to them.
28. When speaking to a customer while in transport you should let them know:
A) That you tow these vehicles all the time and they always breakdown.
B) That you are Trained and Certified by Jaguar/Range Rover and have experience in transporting these vehicles.
C) The vehicle they drive breaks down all the time and they should go buy a Motor Cycle.
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